HA1-Backup connection down

VishnuPS — Fri, 10 Sep 2021 04:27:09 GMT

Dear Team,

We got the below error continuously, Crosschecked HA configuration is good only.

Pan os: 9.1.3 Device: 3020

2021-09-07 08:30:32.699 +0530 debug: ha_sysd_config_status_notifier_callback(src/ha_sysd.c:2870): Ending monitor increase holdup on commit end
2021-09-07 08:30:32.699 +0530 debug: ha_state_stop_increase_monitor_holdup(src/ha_state.c:1239): Ending monitor holdup increase after commit in 60 seconds
2021-09-07 08:30:32.699 +0530 Error: ha_state_stop_increase_monitor_holdup(src/ha_state.c:1248): Got into montior holdup increase stop without start
2021-09-07 08:31:47.196 +0530 Error: ha_ping_peer_miss(src/ha_ping.c:759): Missed 1 ping timeouts out of 3 (ha1-backup)
2021-09-07 08:31:48.196 +0530 Error: ha_ping_peer_miss(src/ha_ping.c:759): Missed 2 ping timeouts out of 3 (ha1-backup)
2021-09-07 08:31:51.198 +0530 Error: ha_ping_peer_miss(src/ha_ping.c:759): Missed 1 ping timeouts out of 3 (ha1-backup)
2021-09-07 08:31:51.904 +0530 debug: ha_peer_recv_error(src/ha_peer.c:5484): Group 1 (HA1-BKUP): Receiving error message

Msg Hdr
-------
version : 1
groupID : 1
type : Error (5)
token : 0xf0ee
flags : 0x1 (req:)
length : 59

Error Msg
---------
flags : 0x2 (close:)
err code : Heartbeat ping failure (16)
num tlvs : 1
Printing out 1 tlvs
TLV[1]: type 5 (ERR_STRING); len 23; value:
48656172 74626561 74207069 6e672066 61696c75 726500

2021-09-07 08:31:51.905 +0530 Warning: ha_event_log(src/ha_event.c:47): HA Group 1: HA1-Backup connection down
2021-09-07 08:31:51.906 +0530 Group 1 (HA1-BKUP): peer is closing connection
2021-09-07 08:31:51.906 +0530 Error: ha_peer_callback(src/ha_peer.c:2825): Group 1 (HA1-BKUP): Connection lost to peer

Please help us how to resolve this issue.

Regards,

Vishnu

Re: HA1-Backup connection down

PavelK — Fri, 10 Sep 2021 11:20:35 GMT

Hi @VishnuPS thank for the post.

Based on the logs you provided, the peer pings are timing out. Could you please confirm how HA-1 Backup is connected? Is it dedicated back to back HA port, management port? Could you check whether you are seeing on this interface lower layer problems for example interface errors, duplex? Could you check from the output of following command any interface errors: show interface <interface name> ?

Kind Regards

Pavel

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HA1-Backup connection down

Re: HA1-Backup connection down