topic Re: Error on generating system logs in General Topics

Error on generating system logs

LAS — Mon, 06 Sep 2021 08:03:49 GMT

i just upgraded to 9.1.11 from 9.1.10 and i get a pop up message saying "Error on generating system logs" but the logs shows up fine and updated

is this a bug ?

there isn't an error in the system monitor and i checked the known issues but it wasn't in them

Re: Error on generating system logs

PavelK — Mon, 06 Sep 2021 08:42:03 GMT

Hi @LAS

a few days ago, I have upgraded Panorama from 9.1.10 to 9.1.11 as well and I am hitting the same issue. This seems only cosmetic. Other than this error message, all logs are loading properly. Likely it is a bug in 9.1.11.

Kind Regards

Pavel

Re: Error on generating system logs

PavelK — Tue, 07 Sep 2021 01:10:11 GMT

Hi @LAS I have opened a ticket to PAN TAC. So far, there is no conclusion. I will update you on this topic later.

Kind Regards

Pavel

Re: Error on generating system logs

nazmul — Tue, 07 Sep 2021 07:24:36 GMT

Hello,

Is there any update on this issue? I have the same error after upgrading panos from 9.1.10 to 9.1.11. Just when I am reaching the monitor tab.

Thanks in advance. Hope I get a prompt feedback from experts on this issue.

Best regards,

Nazmul

Re: Error on generating system logs

LAS — Tue, 07 Sep 2021 11:00:20 GMT

@PavelKThat is great, Thanks

Best regards,

Re: Error on generating system logs

Manohar — Sat, 11 Sep 2021 04:07:10 GMT

Guys, do we have any further update on this. Can confirm if this is Cosmetic bug or there is any effect still.

I did upgrade few PAs and get same pop-ups.

Regards,

Manohar

Re: Error on generating system logs

PavelK — Sat, 11 Sep 2021 09:00:05 GMT

Sorry guys for not giving any update on this. Unfortunately, there is not much to share. 3 days ago, I got an update from TAC that they are observing this issue from multiple customers without seeing any impact on device functionality, however the root cause is still under internal investigation and they come back to me again next week.

Kind Regards

Pavel

Re: Error on generating system logs

Erick-Vivas — Mon, 13 Sep 2021 15:21:35 GMT

Hello Support,

We are facing this issue as well, when we select the Monitor tab, we get that message.

Do you already have an update? We would appreciate it.

Best regards!

Re: Error on generating system logs

PavelK — Mon, 13 Sep 2021 22:02:10 GMT

Hello Everyone,

today, I got an update from PAN TAC:

====================================================================================

I have made some research and can confirm similar cases with the same version PAN-OS version 9.1.11,

You do not need to worry, as you suspected, it is a cosmetic issue and it has no effect on the Production device.

More over, it doesn't happen in PAN-OS 10.

====================================================================================

Other than this, I did not get any further information so we will have to wait to see this is going to be fixed in future releases in 9.1.X.

Kind Regards

Pavel

Re: Error on generating system logs

Gustavo_Aristi — Tue, 14 Sep 2021 14:18:51 GMT

We just got a support call with this issue. I suggested the Customer to restart the management server, he didn't want to do it. Has someone tried this? Just curious if it helps at all.

Re: Error on generating system logs

LCMember2274 — Mon, 20 Sep 2021 19:59:59 GMT

We tried a restart of one of our Panorama boxes but it did not resolve the issue.

Re: Error on generating system logs

RobertShawver — Thu, 07 Oct 2021 23:40:44 GMT

I'm having the same issue and tried to restart the management plane. The error still pops up.

Re: Error on generating system logs

ShaunClarke — Tue, 12 Oct 2021 11:04:24 GMT

We are getting the same error upon checking traffic logs however, as you say, this appears to be purely cosmetic. What isn't cosmetic is that we are not longer able to ping or SNMP poll the mgmt. interface, traffic logs show traffic coming in but firewall mgmt interface is not responding, no bytes received, but ping, https and snmp are enabled on management interface.

Re: Error on generating system logs

bartlettj — Wed, 13 Oct 2021 02:38:32 GMT

We are also seeing this error after upgrading to 9.1.11 from 9.1.10. I've opened a support case and will post back with any updates.

Re: Error on generating system logs

RobertShawver — Wed, 13 Oct 2021 11:13:08 GMT

This was what we got back from support:

Comment: Hi,

Good day and I just confirmed that the engineering is planning to fix this issue on 10.0.9 and 10.1.4 PAN-OS which were not yet released.

So you can ignore the alert for now as there will not be any production impact. Once the above PAN-OS versions releases, you can upgrade the devices to resolve the issue.

If there is any other concern, please do not hesitate to tell, thank you.

Best Regards,
Crystal Sun, Palo Alto Networks Technical Support

Re: Error on generating system logs

tjjohnso — Wed, 13 Oct 2021 16:28:46 GMT

Thanks! I just upgraded and getting this error as well, so it must be most customers.

Re: Error on generating system logs

LAS — Wed, 20 Oct 2021 08:20:32 GMT

I installed the recently released hotfix (9.1.11-h2) and the bug is still present

Re: Error on generating system logs

Bryan-UMB — Tue, 02 Nov 2021 19:20:07 GMT

Same here. Just upgraded to 9.1.11 this past weekend. I guess we will wait for a fix.

Re: Error on generating system logs

jaden — Wed, 03 Nov 2021 06:53:12 GMT

I tried restarting the mgmt-server
but same issue occurred

Re: Error on generating system logs

HSi-Salem — Wed, 03 Nov 2021 23:03:20 GMT

Same here. Just upgraded to 9.1.11 got the same thing, will wait for the fix.