topic Log message in General Topics

Log message

KiranBashyal — Mon, 20 Sep 2021 11:32:07 GMT

Hello there,

I had received several log message " XDR service cyserver was stopped on Desktopxxx" although this devices have running cortex agent. What are the scenarios that this log message are generated and what are the cases that the cortex agent get stopped.

Re: Log message

BPry — Mon, 20 Sep 2021 20:18:33 GMT

@KiranBashyal,

So I see these when doing simple things like OS upgrades, patching, ect. Due to the way that systems stop services during these operational instances you'll see these alerts during those instances. It's personally not something I spend any amount of energy on. I find it easier to monitor clients that haven't been seen for a while and verify that we also haven't seen the client online to ensure that the agents are functioning correctly.

Re: Log message

AndileS — Tue, 23 Jul 2024 08:30:15 GMT

Thanks for the explanation Kiran its very helpful