https://live.paloaltonetworks.com/t5/general-topics/need-to-know-the-response-sla-or-resolution-sla-for-high/m-p/436213#M96242 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>Please find our support policies for critical severity tickets <A href="https://www.paloaltonetworks.com/services/support/customer-support-plan" target="_self">here</A>. Depending on the service tier you purchase, it is either 1 hour, or 15 minutes.&nbsp;</P><P>&nbsp;</P><P>If this is not related to a strata device, or a particular sub, please find product-specific support policies <A href="https://www.paloaltonetworks.com/services/support/support-policies" target="_self">here</A>.</P> Thu, 23 Sep 2021 18:08:16 GMT LAYER_8 2021-09-23T18:08:16Z https://live.paloaltonetworks.com/t5/general-topics/need-to-know-the-response-sla-or-resolution-sla-for-high/m-p/436117#M96232 <P>Need to know the Response SLA OR Resolution SLA for high severity case</P> Thu, 23 Sep 2021 10:12:24 GMT https://live.paloaltonetworks.com/t5/general-topics/need-to-know-the-response-sla-or-resolution-sla-for-high/m-p/436117#M96232 Shubham_Khodade 2021-09-23T10:12:24Z https://live.paloaltonetworks.com/t5/general-topics/need-to-know-the-response-sla-or-resolution-sla-for-high/m-p/436213#M96242 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>Please find our support policies for critical severity tickets <A href="https://www.paloaltonetworks.com/services/support/customer-support-plan" target="_self">here</A>. Depending on the service tier you purchase, it is either 1 hour, or 15 minutes.&nbsp;</P><P>&nbsp;</P><P>If this is not related to a strata device, or a particular sub, please find product-specific support policies <A href="https://www.paloaltonetworks.com/services/support/support-policies" target="_self">here</A>.</P> Thu, 23 Sep 2021 18:08:16 GMT https://live.paloaltonetworks.com/t5/general-topics/need-to-know-the-response-sla-or-resolution-sla-for-high/m-p/436213#M96242 LAYER_8 2021-09-23T18:08:16Z