topic Re: error while generating PDF from ACC tab in PA3230 in General Topics

error while generating PDF from ACC tab in PA3230

rajumaharjan — Fri, 01 Oct 2021 04:54:06 GMT

prior to few days ahead we were able to download PDF report from ACC tab in Palo Alto but as of now while downloading the report, i can't download the PDF, it gets stuck.

Re: error while generating PDF from ACC tab in PA3230

PavelK — Fri, 01 Oct 2021 05:04:03 GMT

Thank you for the post @rajumaharjan

Do you mean this PDF Export option?

Does the progress bar finishes while generating report?

Kind Regards

Pavel

Re: error while generating PDF from ACC tab in PA3230

rajumaharjan — Fri, 01 Oct 2021 06:49:52 GMT

I will check and confirm, By the way what could be possible causes of the issue.

Re: error while generating PDF from ACC tab in PA3230

PavelK — Fri, 01 Oct 2021 08:50:52 GMT

Thank you for reply @rajumaharjan

Could you try to restart management process: debug software restart process management-server then run the PDF export again?

Note: By restarting management process it will through you off from CLI and GUI, but you can re-login again after a minute.

Kind Regards

Pavel

Re: error while generating PDF from ACC tab in PA3230

rajumaharjan — Sat, 02 Oct 2021 08:47:35 GMT

After running debug software restart management-server/ software restart device-manager, The report generation is ok. A query though, is report generation task resource consuming in PA.

Re: error while generating PDF from ACC tab in PA3230

BPry — Sun, 03 Oct 2021 05:33:07 GMT

@rajumaharjan,

Report generation is one of the most taxing things you can do from a management aspect. Just keep in mind that on a PA-3200 series taxing the management server doesn't have any effect on your ability to pass traffic, so outside of management tasks it doesn't actually matter.