topic Re: error: Threat database handler failed. in General Topics

error: Threat database handler failed.

TimBennett — Wed, 29 Sep 2021 08:36:01 GMT

the error above pops up when i try to commit changes... i guess my policy changes not are done ? And how to solve this error ? Unfortunately i have an old version running, upgrade is due next month. Currently running 7.1.24-h1

Re: error: Threat database handler failed.

PavelK — Wed, 29 Sep 2021 12:00:51 GMT

Thank you for the post @TimBennett

Yes, without commit, your changes will not be applied. It looks like the error you are getting is caused by corrupted Threat database. There are several KB articles addressing this issue:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClRSCA0

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClTBCA0

If you have access to support portal: https://support.paloaltonetworks.com/ then I would download latest package from: Updates > Dynamic Updates, then upload it to your Firewall and install it, then try commit again.

Kind Regards

Pavel

Re: error: Threat database handler failed.

dmetcalfe — Fri, 01 Oct 2021 12:27:30 GMT

Hi Tim, please can you let me know if you were able to solve this on your firewall?

The two articles posted by Pavel look to apply to PAN-OS versions 7.1.2 & below.

We have the same issue, but on PAN-OS version 7.1.5

Thankyou!

Re: error: Threat database handler failed.

TimBennett — Wed, 13 Oct 2021 06:58:33 GMT

i had to upgrade to pan os 8.1.. Then the error was gone. Most likely the issue was dynamic updates - and that the sw were incompatible with pan os 7.1....