topic Re: can't login to web console in General Topics

can't login to web console

Sergey_R — Mon, 26 Jun 2017 13:05:29 GMT

The web console throw the bad gateway error, also status of minemeld-web service is FATAL except for minemeld-engine and minemeld-trace which has RUNNING status. How can I fix this?

Re: can't login to web console

ArildSaether — Mon, 26 Jun 2017 13:17:54 GMT

Hi,

Not much to go by, is it? Maybe you could share some more info? I am assuming you have checked the systemctl status and found the "FATAL" status. What does the syslog say?

Re: can't login to web console

lmori — Tue, 27 Jun 2017 16:52:32 GMT

Hi @Sergey_R,

could you check the /opt/minemeld/log/minemeld-engine.log for errors ?

luigi

Re: can't login to web console

Sergey_R — Wed, 28 Jun 2017 10:23:25 GMT

Hi @lmori

here a screenshot of last record in the file

Re: can't login to web console

lmori — Thu, 29 Jun 2017 08:02:02 GMT

Hi @Sergey_R,

sorry, I requested the wrong log. Could you check /opt/minemeld/log/minemeld-web.log for errors ?

Thanks,

luigi

Re: can't login to web console

Sergey_R — Fri, 30 Jun 2017 11:48:05 GMT

Sure,

Re: can't login to web console

lmori — Sun, 02 Jul 2017 08:20:53 GMT

Hi @Sergey_R,

I'd need more than the single ERROR line to troubleshoot the issue. Could you send me that file over at lmori@paloaltonetworks.com ?

Thanks,

luigi

Re: can't login to web console

Sergey_R — Mon, 03 Jul 2017 11:27:37 GMT

Hi, could the problem be that the ip of VM was changed, after the installation?

Re: can't login to web console

lmori — Mon, 03 Jul 2017 22:22:49 GMT

Hi @Sergey_R,

no, minemeld-web process do not really care about the IP of the VM.

How did you install MineMeld ?

Thanks,

luigi

Re: can't login to web console

Sergey_R — Tue, 04 Jul 2017 08:04:25 GMT

Hi, by this instruction

link

Re: can't login to web console

lmori — Wed, 05 Jul 2017 20:19:33 GMT

hi @Sergey_R,

could you share the minemeld-web.log file ? you can unicast it to me if you prefer.

luigi

Re: can't login to web console

Sergey_R — Thu, 06 Jul 2017 08:34:17 GMT

Re: can't login to web console

lmori — Fri, 07 Jul 2017 09:02:58 GMT

Hi @Sergey_R,

I think you have used an old version of the OVA or ISO. Could you download them again and retry ?

Current version of the OVA and ISO is 0.9.10*

Thanks,

luigi

Re: can't login to web console

Sergey_R — Fri, 07 Jul 2017 11:25:01 GMT

I tried to reinstall the minemeld, but nothing happened. I mean after boot, initial process not started.

Re: can't login to web console

lmori — Tue, 11 Jul 2017 06:32:18 GMT

Hi @Sergey_R,

check the /var/log/cloud-init-output.log file for details. Is Internet reacahable from the VM ? Is this a DHCP environment ?

Re: can't login to web console

Sergey_R — Tue, 11 Jul 2017 07:18:10 GMT

Well. The trouble was in proxy and solution is the custom manually installation, I mean need to enable proxy and modify the auto update script