The VM-Series virtualized next-generation firewall has been optimized and expanded to deliver improved performance and expanded capacities, which necessitated changes in the number of cores and memory required. The new resource footprint needs to be matched with the appropriate Instance sizes available on AWS. Refer to the VM-Series system requirements of PAN-OS 8.0 to compare the CPU and memory requirements by SKU.
To upgrade an existing VM-Series deployment, you will need to first ensure that your VM-Series deployment uses one of the AWS Instances shown below. You can also refer to the Live Community article on VM-Series for AWS Sizing.
* Refers to recommended size based on CPU cores, memory, and network interfaces.
To determine which products you've purchased or are in use refer to the purchase emails and invoices provided by AWS or Azure. You can review all of your annual subscriptions on the Your Software page of your AWS account.
Determine the size required for your current BYOL or Hourly PAYG deployment based on the table above and then follow the steps below.
Option 1: Switch Instance size (without deleting/terminating) - Recommended
Option 2: Replace/delete the Instance
If you've purchased an annual subscription of Bundle 1 or Bundle 2 on either a c3.xlarge or c4.xlarge Instance size, you will need to execute a cancellation of the annual license and a new purchase on AWS. This process is dictated by AWS policy that ties an annual subscription purchase to an exact instance size, i.e. once an annual subscription is purchased you cannot change its instance size. For more information refer to AWS FAQ on annual subscription.
Refund process for Annual Subscriptions of Bundle 1 or Bundle 2 on c3.xlarge or c4.xlarge”
To begin the annual subscription refund process for the VM-Series instance replacement follow the steps below. The refund process is applicable only for AWS annual subscription customers (a) who purchased Bundle 1 or Bundle 2 annual subscriptions with c3.xlarge or c4.xlarge and cannot upgrade to PAN-OS 8.0 due to instance size issue, and (b) made the purchase before PAN-OS 8.0 released on 07-Feb-2017 in the AWS Marketplace.
This information is required for Palo Alto Networks to request a refund to be processed by AWS.
For more information refer to to AWS FAQ on annual subscription.