Current method for requesting Application updates?

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L0 Member

Current method for requesting Application updates?

Hi there,

   So far, I haven't been able to find the correct method to submit packet captures to Palo Alto Networks for unknown applications. In my case, I'd like to post some captures for updates to the Bloomberg Professional software, but the email address for pro services doesn't accept inbound email from my address.

Any pointers?

Thanks all,

Elvis

Tags (1)
L3 Networker

Re: Current method for requesting Application updates?

Hello Elvis,

You can open a case with Support to submit the captures for the application to be updated.

Regards,

tasonibare

L4 Transporter

Re: Current method for requesting Application updates?

You can use this link http://researchcenter.paloaltonetworks.com/submit-an-application/

They will contact You and ask for pcap.

It could take few months (like in my case) - but it really working :smileywink:

So better use a support case.

Regards

Slawek

L0 Member

Re: Current method for requesting Application updates?

Thank you,

E

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