NEW! Opening a Support Case in the Customer Support Portal

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The Online Customer Experience team at Palo Alto Networks has taken steps to improve case creation by implementing Automation and AI Machine Learning. See what's new and how it can improve your experience by providing the assistance you need to be successful.

 

NEW! Opening a support case in the customer support portalNEW! Opening a Support Case in the Customer Support Portal.

 

About two months ago, I blogged about Opening a New Support Case in the Customer Support Portal (CSP), which helped explain exactly how you need to open a new Support Case in the Customer Support Portal (CSP). There is even a video to make it a little easier.

 

So why am I telling you about this again? Well, due to a few changes to the CSP, opening a case has been improved even more.

 

What has improved? 

The Online Customer Experience team has taken steps to improve case creation by implementing Automation and AI Machine Learning. 

 

Below is an example of what you might see when opening a case inside the CSP.

Recommendations Sample.pngStep 2 in the case creation window showing recommended articles produced by Machine Learning.

 

We have continued looking for even more ways to help you find the answers you need. Because we use machine learning in this process, the results will continue to improve over time. 

 

We have a Knowledge Base article that also goes over all the details.

How to Use the Web-Based Case Creation Wizard

 

Also see:

Opening a New Support Case in the Customer Support Portal (CSP)

 

 

Thanks for taking time to read my blog.

 

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As always, we welcome all comments and feedback in the comments section below.

 

Stay Secure,
Joe Delio
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