Will PagerDuty Incidents created by Evident Monitoring resolve automatically?

Will PagerDuty Incidents created by Evident Monitoring resolve automatically?

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Created On 09/26/18 13:44 PM - Last Modified 07/19/22 23:08 PM


Symptom


Will PagerDuty Incidents created by Evident Monitoring resolve automatically? 



Resolution


Depends on how the alert was remediated.  If configuration of the offending resource was modified, and the alert status changed from FAIL/WARN to PASS, then the PagerDuty incident will automatically resolve.  However, if the offending resource was deleted, and the existing FAIL/WARN alert ends without a PASS alert created in its place, then the PagerDuty incident will not automatically resolve.

 

Note: In order to resolve PagerDuty incidents, ake sure the PagerDuty integration is configured to notify on PASS alerts.



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