on 10-03-201804:31 AM - last edited on 12-13-201802:33 PM by ploera
Read about renewing your VM-Series firewall bundle licenses in a quick and easy way through our Customer Support Portal. Palo Alto Networks Live Community also covers how to renew your licenses, changing your bundles, and forfeiting your licenses. You will also find a link to step-by-step instructions.
When your VM-Series firewall bundle licenses are due for renewal, you can log in to the Palo Alto Networks Customer Support Portal and adjust the license quantity to meet your deployment needs. During the renewal, you can review your usage trends and base your future needs, pick from the following options:
Renew—You can opt to renew all licenses as is or to increase or decrease the licensed quantity. If you decrease the number of licenses you need, you must opt to get a basic bundle for the firewalls you are not renewing, otherwise, you will forfeit the portion that you do not renew. If you increase the license quantity, the addition is added to your existing auth code.
Change to Basic Bundle—If you have a VM-Series bundle 1 or a bundle 2 license that includes subscriptions, you can change to a basic bundle that includes a perpetual capacity license and support entitlement. When you switch to the basic bundle, you retain the VM-Series firewall model that you had previously purchased. All firewalls that are currently deployed and are associated with the existing auth code will continue to function, and the support entitlement will have a new expiration date. For any unprovisioned firewalls, you’ll receive a new auth code that you can use to deploy new instances.
Forfeit—Relinquish the licenses that you no longer need. If you have deployed the firewalls that you don't want to renew, you need to select the serial number of the instances for which you want to discontinue renewals. You can continue to use these firewall instances with the software and content versions that are currently installed, but your subscriptions and support entitlements are no longer valid.
Step-by-step instruction with screenshot can be found here: