Heartbeat Backup is Enabled on Both Devices but Status is Showing Down

Issue

Heartbeat backup is enabled on two devices configured for High Availability, but the status on the WebGUI dashboard is showing as "down":

Cause

This behavior may be seen if the peer IP is not included in the permit list on Management Interface.

Resolution

Go to Device > Setup > Management > Management Interface Settings and add peer IP for heartbeat backup if there is a permit IP list configured, as shown below:

owner: saryan