Black Screen issue, windows can not boot

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L0 Member

Black Screen issue, windows can not boot

Hi,

 

Last week we started to roll out the Traps 3.4.3 agents, and we faced to an issue where DigitalGuardian (DLP solution) is installed as well, the laptops can not boot up, the systems hangs in a black screen before login.

Only Windows 10 machines are affected.

 

Does anybody faced to this issue, or using DigitalGuardian and Traps together?

We tried to whitelist DG files in Traps and Traps files in DG but it didn't help, if i remove from exploit protection the "svchost.exe" and "Explorer.exe" then the system can boot up, but really slow after.

 

I am open to any suggestions to test it :)

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