Cannot uninstall Traps Agent

L4 Transporter

Cannot uninstall Traps Agent

Hello,

 

I am unable to uninstall Traps from my machine. I want to uninstall it so that I can do a clean reinstall. 
 
 
But then it says I cannot uninstall something which is not there. The Traps client is on my task tray but not in control panel. 
 
Capture (1).PNG
 
Thanks in advance.
Tags (4)
L1 Bithead

Re: Cannot uninstall Traps Agent

Hello Farzana,

 

I would recommend to reach out to the Palo Alto Endpoint support and asking for the TrapsCleaner tool for that Traps version. This Tool deletes the whole Traps installation also if you are not able to delete it from control panel.

 

Best regards,

Jan

L0 Member

Re: Cannot uninstall Traps Agent

Hi Farzana,

 

Would you be able to execute Traps msi installers from command line? Executing Traps installer from the command line allows you to generate a log file. This log file will record why the uninstall is failing.

 

CMD.exe -> msiexec /x path/to/traps.msi /l*v c:/Trapsinstaller.log

 

You could also look into Event viewer -> Application. You might get some more information there.

L4 Transporter

Re: Cannot uninstall Traps Agent

Jan is correct. Contacting Palo Alto Support will assist uninstalling. They have tools specifically for these type of issues.

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