Dropbox Smart Sync and Traps

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L2 Linker

Dropbox Smart Sync and Traps

Traps 6.1.3 or content 86 or Dropbox 87.3. Or combination causes problem with files which are in status online in Smart Sync. Locally synced files work fine, just when I open any file (excel, picture, etc...) , it halts Dropbox. Cannot open file, cannot sync anymore. Must reboot. Any ideas?

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PA-220, PA-820, Cortex XDR
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L2 Linker

Re: Dropbox Smart Sync and Traps

I did all the possible exceptions for process dropbox.exe. Problem still stays. I noticed in trapsd.log that Traps ignores my exceptions. Why?

<Info> ignoring admin exception for process: 'dropbox.exe'

 

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PA-220, PA-820, Cortex XDR
L2 Linker

Re: Dropbox Smart Sync and Traps

After a few days of testing different combinations, I now know it is the Anti-Ransomware Module which causes the problem. But creating exception for dropbox.exe, dbxsvc.exe, QtWebEngineProcess.exe does not help. Just disabling whole module.

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PA-220, PA-820, Cortex XDR
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