Endpoint Security Manager cant find hibernate.cfg

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Endpoint Security Manager cant find hibernate.cfg

Hi,

 

a customer tried to upgrade his endpoint security manager, but he only gets this error message when executing the installer:

 

"File hibernate.cfg.xml is corrupted or does not exist."

 

We checked the logfile, there we found this output:

Server location determined to be at: C:\Program Files\Palo Alto Networks\Endpoint Security Manager\Server\
Full Hibernate.cfg.xml location is: C:\Program Files\Palo Alto Networks\Endpoint Security Manager\Server\bin\hibernate.cfg.xml
hibernate configuration file could not be found at: C:\Program Files\Palo Alto Networks\Endpoint Security Manager\Server\bin\hibernate.cfg.xml.

 

The Endpoint Security Manager is installed on harddisk D: instead of C:

 

Any advice on how to get the upgrade working correctly?

 

Regards

Dominik

L4 Transporter

Re: Endpoint Security Manager cant find hibernate.cfg

Hi Dominik

 

Please confirm first whether or not the following key exists in the registry for the ESM core server

 

HKLM\Software\Cyvera\Server\

Installation Path (REG_SZ)   D:\Program Files\Palo Alto Networks\Endpoint Security Manager\Server\

 

If the above key does not exist, please manually create/add it.

 

Next is, run the MSIEXEC command from a command prompt with the parameter to specify the installation path

- open command prompt with admin privilege

- from the command prompt, navigate to the location where the Traps installer is located

- run the following command:

msiexec.exe /i ESMCore_x64_4.0.2.26106.msi CYVERAESCFOLDER="D:\Program Files\Palo Alto Networks\Endpoint Security Manager\" /L*v install.log

 

Make sure , if you have Traps agent installed on the server, to disable the Service Protection on it.

Additional recommendations for the upgrade can be found here: https://www.paloaltonetworks.com/documentation/40/endpoint/newfeaturesguide/upgradedowngrade-conside...

 

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