Error in Replication of servers with Traps agent installed

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Error in Replication of servers with Traps agent installed

 Hello Dears,

 

One of our customer are facing an issue related to our Palo Alto Traps agents installed on their servers. When they try to replicate by means of Double take tool, the servers where Palo Alto Traps agents are installed, Double Take tool is not able to perform replication as it fails to access Traps related folders with following error:

 

" ExecuteAcquireData CAttrsFileOp2 in the call to OpenByName for file

0xC0000022

STATUS_ACCESS_DENIED

A process has requested access to an object but has not been granted those access rights. "

 

The replication will be done on all the files except the Traps agent related folders, dll's, and drivers. At last we will get this error. Tried excluding the double take tool processes but no luck. 

 

ESM version- 4.2.0

Traps agent version - 4.2.0

hosted on - hyperV

processes on the server- doubletake.exe and doubletakeservice.exe

 

 

What steps could be performed to overcome this error.. Kindly advise.. 

 

Regards,

Sandeep

 

L4 Transporter

Re: Error in Replication of servers with Traps agent installed

Sandeep,

 

It looks like your customer is running into Service protection. This is the software's function to protect itself. You can recommend to exclude the traps directories or turn service protection off on the machines that are part of the replication process. 

L2 Linker

Re: Error in Replication of servers with Traps agent installed

Hi efrancis,

 

Thank you for the response. Your suggestion solved the issue. 

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