One of our customer are facing an issue related to our Palo Alto Traps agents installed on their servers. When they try to replicate by means of Double take tool, the servers where Palo Alto Traps agents are installed, Double Take tool is not able to perform replication as it fails to access Traps related folders with following error:
" ExecuteAcquireData CAttrsFileOp2 in the call to OpenByName for file
A process has requested access to an object but has not been granted those access rights. "
The replication will be done on all the files except the Traps agent related folders, dll's, and drivers. At last we will get this error. Tried excluding the double take tool processes but no luck.
ESM version- 4.2.0
Traps agent version - 4.2.0
hosted on - hyperV
processes on the server- doubletake.exe and doubletakeservice.exe
What steps could be performed to overcome this error.. Kindly advise..
Solved! Go to Solution.
It looks like your customer is running into Service protection. This is the software's function to protect itself. You can recommend to exclude the traps directories or turn service protection off on the machines that are part of the replication process.
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