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10-18-2018 03:23 AM
Hello,
Trap has been alerting and blocking this binary. It's a false positive.
Could you please help remove this FP and instruct how to allow this binary to run on our computer?
Thanks,
Lan
10-18-2018 05:01 AM
Lan,
There are several ways to flip the verdict of a Hash. The easiest way would be through the ESM/TMS on the hash itself, you will see an option to change the verdict. This will start a process to have a threat researcher validate the false positive and change the associated verdict. Alternatively, you can open a support case with Palo Alto Support, who can request the verdict change on your behalf.
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