False Positive Removal Request

Reply
L0 Member

False Positive Removal Request

Hello,

Trap has been alerting and blocking this binary. It's a false positive.

https://www.virustotal.com/#/file/07c8d8afa8e90569ba9969d1c243f5fc05e3dc744406f83c2af62aa949cbb32c/d...

Could you please help remove this FP and instruct how to allow this binary to run on our computer?

Thanks,

Lan

L4 Transporter

Re: False Positive Removal Request

Lan,

 

There are several ways to flip the verdict of a Hash. The easiest way would be through the ESM/TMS on the hash itself, you will see an option to change the verdict. This will start a process to have a threat researcher validate the false positive and change the associated verdict. Alternatively, you can open a support case with Palo Alto Support, who can request the verdict change on your behalf.

 

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!