Impossible to uninstall by using the unistall password, version 4.2.39637

Reply
L1 Bithead

Impossible to uninstall by using the unistall password, version 4.2.39637

Good day everyone,

 

we are still struggling because it's impossible to uninstall agents (at least from windows clients) using the normal unistall procedure and the uninstall password.

 

Usually the uninstall policy works fine (it also uses the unistall password, thus i guess the pass is ok).

 

Re: Impossible to uninstall by using the unistall password, version 4.2.39637

Hello @FaacSI,

 

I beleive you meant to say version 4.2.2.39637.

Indeed this is a bug in 4.2.2, and it is now resolved in 4.2.3 which was released today, the bug detail from 4.2.3 release notes is as follow:

CYV-14380 Fixed an issue where you could not uninstall Traps despite having administrative privileges through fully enabled User Account Control (UAC). Now, the uninstaller evaluates UAC access when it performs a self-security validation step to ensure the uninstall command was initiated by an administrator with the necessary permissions.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!