MacOS agent showing incompatible


MacOS agent showing incompatible



So I have an issue with some MacOS running 4.2.2, very few devices of MacOS 10.0.13 and 10.0.14 would show as incompatible on the ESM which is also running 4.2.2, So I know that these versions are compatable according to the release notes and because other machines are running the same version normally.

After checking the logs from the agent I came to realize that at some point the agent was compatable and runing normally, then randomly showing incompatible, I have also tried the Action rule "Force Start incompatible Agent" (Which I believe is not documented anywhere by PA, so I hope they would include it soom ) which I had to analyze manually for the lack of documentation, but anyways it did not help and the issue is still there, I would like to know if anyone has an advise on this issue, if it is a bug or if it is some settings from the Mac that needes modification, and also if incompatible means fullly unprotected or  some kind of limitation.



Re: MacOS agent showing incompatible

The issue was resolved after upgraing the MacOS to the latest update, I guess some old versions have compatability issues.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!