Notification: Agent License Validation Failed whenever a user logs out of non-persistent VDI

Reply
L1 Bithead

Notification: Agent License Validation Failed whenever a user logs out of non-persistent VDI

Is it normal to get the "Agent License Validation Failed" notification every time a user logs out of a non-persistent VDI session? If it is notmal, then we will not notify the admins via email. Otherwise, we are on to troubleshooting.

This envionment has Traps 4.1.3 deployed.

 

Dennis

Tags (4)
L4 Transporter

Re: Notification: Agent License Validation Failed whenever a user logs out of non-persistent VDI

Dennis,

 

With non-persistent virtual desktops, the Traps agent receives a licenses from the pool of available endpoint licenses. The ESM automatically revokes the license when the user logs off, the agent is uninstalled, the session ends, or when the VDI is inactive for two consecutive heartbeats plus 25 minutes. Revoking the license frees it up for use by another Traps agent.

This means that the agent checks in with an active user, a license will be allocated to the traps client, a command is sent to the ESM to revoke the license when a user logs off. Until the agent from an active users session checks in, the machine will appear unlicensed. The agent attempts to check in as soon as a user logs into the VDI.

 

What you describe is expected behavior. 

L1 Bithead

Re: Notification: Agent License Validation Failed whenever a user logs out of non-persistent VDI

Thanks for the confirmation!

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!