Traps 4.2.3 Agent install issue - anybody similar results

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L1 Bithead

Traps 4.2.3 Agent install issue - anybody similar results

Hi community,

 

Have upgraded ESM to v4.2.3.41131


Tried to push upgrade to client.


Failed.  Tamper Protection on endpoint(s) disabled.
Error in log is "2019-02-06 13:17:00.8447    ERROR CyveraService 25 
Cyvera.Client.Service.OneTimeActions.Actions.InstallUpdateAction 
Action    Signature validation failed for 
'C:\ProgramData\Cyvera\Everyone\Temp\Update_1681\815827dd-a27c-4335-9a96-7b5944df17cf' 
package. "


I checked the certs  now used to  verify the file Digicert EV Code 
Signing CA (SHA2).


These certs do not appear to be installed on Windows 10 by default?


Installed the digicert chain in local computer trusted CA root store and 
tried to push upgrade from ESM via an agent action with same fail result.

If I run the msi directly it installs fine.  Why is it failing signature 
validation if the certs are installed?

Tags (4)
L4 Transporter

Re: Traps 4.2.3 Agent install issue - anybody similar results

@StPatrick 

 

what version are you upgrading from, and to?

L4 Transporter

Re: Traps 4.2.3 Agent install issue - anybody similar results

@StPatrick 

 

https://docs.paloaltonetworks.com/traps/4-2/traps-endpoint-security-manager-new-features/upgradedown...

 

Depending on the versions, please refrence this note:

Traps 4.1.5-h1 is a hotfix release to support macOS 10.14 and does not contain any updates for Windows agents. To upgrade Windows agents to Traps 4.2.1, you must first upgrade the Traps agents to the non-hotfix release package ClientUpgradePackage-4.1.5.37365.zip (release date: 07/28/2018) or to the 4.2.0 release using the upgrade package ClientUpgradePackage-4.2.0.36348.zip (release date: 06/25/2018).

 

L1 Bithead

Re: Traps 4.2.3 Agent install issue - anybody similar results

That's exactly it. Really appreciate the prompt repy efrancis

L4 Transporter

Re: Traps 4.2.3 Agent install issue - anybody similar results

Glad you got it working, post questions or concerns anytime!

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