Traps 5.0 Scan - Why does it not quarantine dll and Office files?

L1 Bithead

Traps 5.0 Scan - Why does it not quarantine dll and Office files?

Hello to all,

We are migrating to Traps 5.0 and are excited about the built in scanner but noticed that even though the scanner identifies malware in a .dll or MS-Office macro in a Word or Excel document it does not quarantine the file so it remains on the targeted system until another product scans the device to remove the file.

 

What is the rationale behind not quarantining an identified malware dll or MS-Office type file with the Traps 5.0 scanner? 

 

Thank you.

L1 Bithead

Re: Traps 5.0 Scan - Why does it not quarantine dll and Office files?

Hello,

A support case has been opened to address this issue.

 

Thank you.

Re: Traps 5.0 Scan - Why does it not quarantine dll and Office files?

Hello @Bstermer ,

 

Have got a reply from the TAC?

If so, can you please share it.

 

Thanks a lot

L1 Bithead

Re: Traps 5.0 Scan - Why does it not quarantine dll and Office files?

This is the reply I received:

 

Thank you for contacting Palo Alto Networks Technical Support.

At this time, our quarantine function will only isolate executable files. We do not have office file or DLL quarantining as an available function.

If you wish to file a feature request, our recommendation would be to speak with your account team, so they can file the request and coordinate with product management for prioritization and any necessary roadmap conversations.

I hope this clarifies, do you have any additional questions or concerns?

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!