Traps, Verdict Changed - No connection to Any

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L1 Bithead

Traps, Verdict Changed - No connection to Any

Hi!
From time to time I see that I cannont contact or download WildFire reports due to connection issues.

In addition I get a lot of these logs: Verdict Changed - No connection to Any
As far as I have been able to figure out this is a log that describes that connection with WildFire has been down.

Is this correct?

And if so, how can I remedy this issue?

I would also like to set up some polling in order to monitor the link to wildfire.

Any suggestions?

 

Thx

 

The log in question:

Log Event: Verdict Changed - No connection to Any

Description: Hash Verdict has Changed from No connection

Hash: 7652170841ad03c3f488e15733a02abaf4dd586360e2baeec5bdfe5cb2b1dfad

Previous Verdict: No Connection

New Verdict: Unknown

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L4 Transporter

Re: Traps, Verdict Changed - No connection to Any

Hi @trondk,

 

This is basically telling you that the connection has been restored to WildFire. Its a pure connection issue with either ESM to WildFire or Agent to ESM Server.

 

You need to check your internet connection from ESM Server to WildFire or your internal connectivity between the agent and ESM Server using.

 

As per my knowledge there is no feature on Traps that can monitor the connection status but you can have 3rd party tool to help you.

 

Regards,
Sharief
L1 Bithead

Re: Traps, Verdict Changed - No connection to Any

Thank you very much for your input!

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