Traps false positive

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L4 Transporter

Traps false positive

Hi,

 

We are having an issue with a file. This file can have several hashes  so its not possible to click in "treat as benign", besause the has file changes. SO what is the correct way to permit this file?

 

Thanks

L7 Applicator

Re: Traps false positive

@jesuscano,

If the file is in a set location you could simply whitelist the file itself via the file path, or if this is an in-house application EXE/DLL file you could have your developers sign the application so you can whitelist it based off of the signing certificate. 

L4 Transporter

Re: Traps false positive

 

How can we do that: If the file is in a set location you could simply whitelist the file itself via the file path?

 

The issue is that, WF lasts 10 minutes in permit the access to this file, so end-users first receive denied access, and then in 10 minutes end-user can open the file. But all en users open a ticket about this issue.

 

L7 Applicator

Re: Traps false positive

@jesuscano,

Directions differ based on the version of Traps you are using. Are you using the hosted Traps Management Service or are you still running the on-site Endpoint Security Manager? 

L4 Transporter

Re: Traps false positive

If the file name changes, you can whitelist the file path (with env. varablies if needed), and use a wildcard (*) for the file name. If the file name does not change, it would be advised to include the file name.

L4 Transporter

Re: Traps false positive

FIle name is the same, but the hashes are diferent. So can we create a white list for this filename?

L7 Applicator

Re: Traps false positive

@jesuscano ,

You can easily whitelist the file name; to give you directions on how to do so we need to know what Traps installation you are utilizing as the instructions will be different between TMS and ESM installations. 

L4 Transporter

Re: Traps false positive

Im almost sure that is ESM 4.x version.

L4 Transporter
L4 Transporter

Re: Traps false positive

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