No supported files to process

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L1 Bithead

No supported files to process

Hi all,

I sucessfully exported the logs from my PA200 (currently on release 7.1.16) via SCP to the PALogs folder.

Expedition can find the files but when I do the "Process Files" I get the dreaded "No supported files to process". Can I get an hint on what am I doing wrong here?

 

expedition_error.jpg

L1 Bithead

Re: No supported files to process

L5 Sessionator

Re: No supported files to process

Hey @Bruno_Alipio

 

How did you manage to resolve this? We are facing the same thing?

 

the ML temp folder is owned by www-data, same with the PALogs folder but we're still having the issue of "no supported files to process"

L1 Bithead

Re: No supported files to process

Hi @LukeBullimore,

Im not facing the issue anymore. I have my directory structure /PALogs/PaloAltoSCP owned by "expediton" and everything is running ok now.

 

For the first "process files" I had to change the owner to www-data:www-data but after that reverted back to expedition:expedition (to let the NGFW device export the logs directly via SCP) and everything is running fine. I now can have the new exports on this directory, have expedition finding them and processing without issues.

 

Hope this helps.

L5 Sessionator

Re: No supported files to process

Hey @Bruno_Alipio

 

Thanks for your response!

In our particular issue, this was failing because a lot of our logs included IPv6 and Expedition does not currently support IPv6 for ML.  Many thanks to Albert for looking at it with us :)

 

Cheers,

Luke.

L1 Bithead

Re: No supported files to process

I am having the same issue, but the reported solutions are not working for me.

I am running version 107.

User and groups are as required:

ls -l /PALogs/

-rw-rw-r-- 1 www-data www-data 27064162 Oct 30 17:49 XXX.csv

 

I commened out the bind statement mysql.cnf and restarted mysqld:

#bind-address           = 127.0.0.1

 

yet I'm still getting this error. Is there any log to check why this is happening?

L5 Sessionator

Re: No supported files to process

Hey @mrzepa2

 

After typing in the /PALogs/* directory, click the save button. Open up the device then ML tab again and try to process the logs, whilst doing so, look in the below log folder:

 

/tmp/error_logCoCo

L1 Bithead

Re: No supported files to process

Thanks. That did the trick.

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