ActiveSync User-ID with Multiple Accounts on One Device

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ActiveSync User-ID with Multiple Accounts on One Device

L1 Bithead

Hi

We have recently setup ActiveSync User-ID mapping on our system. Most of our users only have one school ActiveSync account on their device, however we have hit a problem when a user has multiple accounts.

For example on my iPad I have my work email account plus 2 additional shared accounts. My work account has a proxy group assigned to it, however the other two accounts don't.

I have found that some of the time that the ActiveSync mapping has gone against one of the two shared accounts and not my main. Therefore I get no internet access.

Is there a way around this, or is this just a limitation?

Thanks

Tom

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