Another download is in progress

Reply
mbs
Not applicable

Another download is in progress

When attempting a download of a PAN OS software image, I get the error "Another download is in progress. Please try again later" in the download dialog.  How can I find out what download is in progress and potentially stop that so I can get the software image downloaded?

L6 Presenter

Re: Another download is in progress

show jobs all on the command line.

clear the hung download job (assuming that there is one).

L4 Transporter

Re: Another download is in progress

From the CLI prompt you can enter "show jobs all"  check the last column to see if there is a download pending. You can find the job id for the download on the same line. Once you are know the job id for the download task you can issue the command "clear job id <id-num>" to clear the download job.

Hope this help.

Thanks

Not applicable

Re: Another download is in progress

This worked great for me too

Not applicable

Re: Another download is in progress

Thanks for asking the question, MBS. I was able to kill the job that was hung and continue with the other downloads.

Not applicable

Re: Another download is in progress

Thanks for the instructions. It worked for me.

Not applicable

Re: Another download is in progress

Yes - thanks for posting. Worked like a charm.

Highlighted
KGC
L3 Networker

Re: Another download is in progress

Better question is, why does this happen? I see this problem every couple of weeks, and it's forced me to manually check my content updates on a regular basis because once some download is stuck, no other updates can be loaded, causing the firewalls to fall out of date.

L0 Member

Re: Another download is in progress

I too see this.

Right now I have 2 customers one running 3.1.8 and one running 4.0.3. Both versions have this problem.

\Anders

L3 Networker

Re: Another download is in progress

I've actually submitted 2 enhancement / feature request

ER 1.

Recommend changing alert level for ‘auto update agent failed to download content version xxx-xxx’ from current

Type: General

Severity: Medium

Event: General

To something that is different from a successful message. Such as raising the severity level to High

ER 2.

2 boxes in the lab running 4.04 (planning to upgrade to 4.05 this week) we have seen downloads get hung which require manual clearing of the jobs.

Recommend manual clearing of jobs that are in ‘PEND’ status for more than 24/48 hour or some configurable time.  

but yes clearing of the jobs manually fixed it.

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