Antivirus content not being updated

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L4 Transporter

Antivirus content not being updated

Hi,

 

We realized that the new AV package is not being updated every night. Last night the new content 3067 wasnt installed.

We dont have any threshold configured.

 

why?? how/where can we see why the new release packes is not being installed in scheduled day???

 

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L4 Transporter

Re: Antivirus content not being updated

@soporteseguridad

I have similar issues in cluster deployments.

Please check if something error-like is logged in the ms.log file and post the output (during the "look for updates time" (on both cluster nodes)

less mp-log ms.log
L4 Transporter

Re: Antivirus content not being updated

2018-04-06 08:33:06.350 +0200 File successfully downloaded

2018-04-06 08:33:06.350 +0200 File '/opt/pancfg/mgmt/av-images/panup-all-antivirus-2571-3067.tgz' successfully downloaded for post_proc_cont.

2018-04-06 08:33:38.162 +0200 Error:  pan_get_current_gp_datafile_release_date(pan_cfg_utils.c:5526): Failed to parse file /opt/pancfg/mgmt/global-protect/av-data/av_data_file.dat

2018-04-06 08:33:38.337 +0200 client dagger reported op command was SUCCESSFUL

2018-04-06 08:33:38.380 +0200 client dagger reported op command was SUCCESSFUL

2018-04-06 08:33:38.464 +0200

 

Why is not installing the new AV?

L4 Transporter

Re: Antivirus content not being updated

any idea?

L2 Linker

Re: Antivirus content not being updated

Same issue here. Seems to be related to PANOS 8 and up. We have another firewall running 7.1.6 and it has no issues. I just opened a ticket with support. I will update if they fix this issue with me.

L4 Transporter

Re: Antivirus content not being updated

We have changed the time for schedule download/installation and now its working. 

L2 Linker

Re: Antivirus content not being updated

I just did that now and will see if that fixes the issue. Thank you for your post!

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