Application and Threat update failing

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L1 Bithead

Application and Threat update failing

hi,

 

I am trying to update my content (Application and Threat) under Dynamic update, however it is continuosly failing with the below error,

Enqueued Dequeued ID Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------
2019/02/07 19:43:17 19:43:17 125645 Content FIN FAIL 19:43:24
Warnings:
Details:Failed to update content with following message: encfilesize is 47069424
No matching apps package found in panupv2-all-contents-8120-5288.tgz
exiting with 255

 

-Till now, I have performed the following steps for updating this VIA CLI however no luck;

 

Resolution

A license fetch will trigger a content update and a forced license update can be achieved with the following commands:

> request license fetch

 

Download and install the content:

> request content upgrade check

> request content upgrade download latest

> request content upgrade install version latest

--------------------------------------------

 

Thank you.

 

 

Community Manager

Re: Application and Threat update failing

can you try deleting you content packages and redownloading?

 

> delete content update *

 

(this will not touch the installed package)


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L1 Bithead

Re: Application and Threat update failing

Having the same problem here on our M-500 running 8.1.6. Deleted all content and av packages, redownloaded latest and get this output from the install job:

Failed to update content with following message: encfilesize is 47107248
No matching apps package found in panupv2-all-contents-8122-5298.tgz
exiting with 255

Community Manager

Re: Application and Threat update failing

try deleting all, then perfoming a 'check' and only then downloading and installing a fresh package


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Reaper out
L1 Bithead

Re: Application and Threat update failing

Still get the same error. Going to provide tech support and open case. Will update the community if TAC has a fix

L1 Bithead

Re: Application and Threat update failing

Turns out our Panorama had too many licenses assigned to it... namely the Threat Prevention, GlobalProtect Gateway and Autofocus licenses. This causes the Panorama to try to download the app/threat content package that firewalls use instead of just the apps package that Panorama uses. You can manually download the apps from the customer service portal and upload to the Panorama as a workaround in the meantime. 

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