Anybody else having issues with the BrightCloud database not being reachable?
Get the following error message in the system log...
Cannot receive data from 'service.brightcloud.com:80' to download BrightCloud URL database
Solved! Go to Solution.
Please try the steps as described in below document to test the connectivity issues:
I did a quick test in the lab firewall and I am seeing same issue
admin> request url-filtering upgrade brightcloud
BrightCloud URL filtering database update initiated
admin> tail follow yes mp-log pan_bc_download.log
Jan 21 09:46:43 Loading BrightCloud URL categories...
Jan 21 09:47:54 ip 126.96.36.199 message RT time 59.825
Jan 21 09:48:54 ip 188.8.131.52 message RT time 60.044
Jan 21 09:49:55 ip 184.108.40.206 message RT time 60.663
Jan 21 09:50:55 ip 220.127.116.11 message RT time 59.964
Jan 21 09:51:00 Best IP for service.brightcloud.com is 18.104.22.168
Jan 21 09:51:00 Connected to Brightcloud update server service.brightcloud.com, initiated by 10.66.18.89
Jan 21 09:51:59 Cannot receive data from 'service.brightcloud.com:80' to download BrightCloud URL database
Jan 21 09:52:02 Error downloading latest URL database
Yes, I've been working with support for three days on this, seems to be okay so far today. It goes in and out of connectivity with our PA-500, and when it's out we get a high number of not-resolved sites. Support reinitialized the BrightCloud DB connection and that fixed it temporarily, then today they raised the maximum number of dynamic URL requests. Support also advised upgrading, since there is a similar known issue with the OS version we're on (6.0.1) which is resolved in 6.0.5. Planning on doing that next week. Glad to know we're not the only ones with this issue.
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