Can Not Registered My PA-200

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L1 Bithead

Can Not Registered My PA-200

Hello, I have registered the PA-200 on support web site, and the license is showed correct on the web GUI and on command "request license info", but it still show "device registered: no" on "show wildfire status".

Do anyone know why ? And how can I make it to the "yes" so I can use the wildfire function? 

Please help me ! 

Thanks.

WS000003.JPG 

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L0 Member

Re: Can Not Registered My PA-200

mjkssg How is it showed when you commad "test wildfire registration" ? on this command , you can check the registration status of Palo Alto Networks firewall to a WildFire server.
L6 Presenter

Re: Can Not Registered My PA-200

Hi,

 

Can you resolve wildfire.paloaltonetworks.com

 

Thx,

Myky

L1 Bithead

Re: Can Not Registered My PA-200

Thanks for reply.

It showed "Testing cloud server wildfire.paloaltonetworks.jp ...wildfire registration: failed"

 

L1 Bithead

Re: Can Not Registered My PA-200

Thanks for reply.

It didn't change after I changed the cloud url into "wildfire.paloaltonetworks.com" 

L6 Presenter

Re: Can Not Registered My PA-200

Hello,

 

l belive you seen this article:

 

https://live.paloaltonetworks.com/t5/Configuration-Articles/How-to-Configure-WildFire/ta-p/56165

 

What l am trying to understand is if you DNS to the wildfire.paloaltonetworks.com or wildfire.paloaltonetworks.jp work. You might need to change service route option to use your external ipaddress.

 

Thx,

Myky

L7 Applicator

Re: Can Not Registered My PA-200

Check and see if you can even resolve the URL before you do anything else. If you can then you are likely running into a service route issue. 

L1 Bithead

Re: Can Not Registered My PA-200

Thanks for your reply.

 

Yes, I can ping host like www.google.com or www.yahoo.com, so I guess the URL can be resolved. I have try config the service route to either management interface or ethernet interface, both way didnt work. I think it maybe the the device registered issue, but I dont know how to solve it.

L1 Bithead

Re: Can Not Registered My PA-200

Thanks for your reply.

 

Yes, I have seen that article and I also have change the service route option but didnt work. I can ping host like www.google.com or www.yahoo.com so the network and the dns config both correct. 

L6 Presenter

Re: Can Not Registered My PA-200

Hello,

 

Can you open a TAC case? 

 

Thx,

Myky

 

 

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