Can't upgrade PAN-OS due to software manager

L2 Linker

Can't upgrade PAN-OS due to software manager

Hi All,

 

i'm trying to upgrade a PA-500 from PAN-OS 5.0.20 to 6.0.0, but after downloading it an error appear, not allowing me to upgrade:

- Image file authentication error

- Failed to load into software manager. Please retry later

- Post processing failed. Please retry.

 

we tried to reinstall the current version and download the image of PAN-OS 6.0.0 from PA site and upload it to the device, but it didn't resolved anything.

 

Do you know how to fix it?

 

Regards,

Daniele

L6 Presenter

Re: Can't upgrade PAN-OS due to software manager

Do you have enough disk space:

 

> show system disk-space

 

If not delete unwanted saved PAN-OS images from GUI. Next step:

 

> request system software download version 6.0.0

 

Check mp logs:

 

> tail follow yes mp-log ms.log

 

If no errors download and install any other 6.0.x releases or 6.0.0 (if this is the one you wish to go)

 

> request system software install version 6.0.0

 

> show jobs id x - to check the process

L2 Linker

Re: Can't upgrade PAN-OS due to software manager

Hi,

 

we have 10 GB of space, i think it is sufficient.

 

We already tried to do the installation via CLI and is the same using the GUI: it download and it fails the installation.

 

Regards,

Daniele

L6 Presenter

Re: Can't upgrade PAN-OS due to software manager

Maybe TAC request is your next step, but also you could try to downgrade the device to the let's say 5.0.19 and then try to upgrade again to the 6.0.0.

L2 Linker

Re: Can't upgrade PAN-OS due to software manager

You may have tried this already but, if not, try clicking the "Check Now" button on the software page and then re-downloading the OS version.

L0 Member

Re: Can't upgrade PAN-OS due to software manager

I had a similar issue back in 6.0 days. If I remember correctly, I changed the update url from updates.paloaltonetworks.com to staticupdates.paloaltonetworks.com, made sure dynamic updates were working and installed, and then downloaded and installed the firmware. 

 

Despite theoretically being able to go to to 6.0.15 without havng to both download and install 6.0.0, I've also seen an issue where that doesn't work. Still have that issue with 7.1 actually. The dead giveway there is that is the 6.0.0 image will diseapear from the firewall once it fails to install 6.0.15. So I'd also go 5.1.19 to 6.0.0 while installing the 6.0.0 version, then after reboot you can download the 6.0.15 version and install it. 

L4 Transporter

Re: Can't upgrade PAN-OS due to software manager

Hi,

 

Just reinstall the current PANOS you have or change the update server to staticupdates.paloaltonetworks.com.

 

Regards,

Sharief

Regards,
Sharief
L0 Member

Re: Can't upgrade PAN-OS due to software manager

this works! Thanks! 

L0 Member

Re: Can't upgrade PAN-OS due to software manager

I don't why, but when I change the update server, from updates.paloaltonetworks.com

back to : staticupdates.paloaltonetworks.com

 

then the download and install will be success.

 

Guost....

 

(Version 5.0.x)

L2 Linker

Re: Can't upgrade PAN-OS due to software manager

Hi All,

 

yesterday i had the same problem, i used the 'check now' button and it worked, maybe this is the solution, but i have to test it again.

 

REgards,

Daniele

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