Cannot connect to Globalprotect

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L4 Transporter

Cannot connect to Globalprotect

Since updating Global Protect client, I can no longer connect to VPN. I can successfully connect to all our other sites.

I’ve tried connecting on the OSX client & Windows Client.

 

System logs suggest login succeeded.

See screenshot attached of failure notice.

Error.jpg

GlobalProtect Logs show below.

 

Nov 03 19:45:45:53609 Debug( 308): SSL connect failed
Nov 03 19:45:45:53861 Debug( 59): detailed SSL error info:
Nov 03 19:45:45:53883 Debug( 781): connect() failed
Nov 03 19:45:45:53976 Info (4197): ConnectSSL: Failed to connect to '18.20.13.x:443'
Nov 03 19:45:45:54010 Debug(5101): Show Gateway VPN Access Gateway 1: Could not connect to the GlobalProtect gateway. Please contact your IT administrator.
Nov 03 19:45:45:54069 Info (4233): ConnectSSL(FALSE) failed
Nov 03 19:45:45:54080 Info (4652): SendNReceive() failed.

 

Nov 03 22:48:55:539688 Error(4718): NetworkDiscoverThread: failed to discover external network.
Nov 03 22:48:55:539694 Debug(4730): Network discovery failed, set error as Could not connect to the GlobalProtect gateway. Please contact your IT administrator.
Nov 03 22:48:55:539699 Debug(5720): --Set state to Disconnected

 

I’ve refreshed the connection & manually added the portal back in to the client. Still doesn’t connect.

Also tried to reinstall GP.

 

Software Version              - 8.1.11

GlobalProtect Agent        - 5.0.5

L7 Applicator

Re: Cannot connect to Globalprotect

Hi @FarzanaMustafa 

What version od PAN-OS is installed on the other (working) gateways? Did I understand correctly that you have connection problems on both windows and mac?

The logs below could also show general connection problems as not even network discovery seems to be working. Did you try to connect from another (source)network?

L4 Transporter

Re: Cannot connect to Globalprotect

Hi @vsys_remo 

 

>What version of PAN-OS is installed on the other (working) gateways?

5.0.5

>Did I understand correctly that you have connection problems on both windows and mac?

Yes

>Did you try to connect from another (source)network?

Yes

 

We downgraded to 4.1.8-2 to make it work.

L0 Member

Re: Cannot connect to Globalprotect

Hello

 

We've exactly the same problem with after an upgrade of the GlobalProtect Agent for Windows to version 4.1.13 and 5.0.5.

 

All works fine with the 4.1.12 version. Our gateways are in PanOS 8.1.10. At this time we've downgraded Global Protect Agent to 4.1.12.

 

Florent

 

 

L2 Linker

Re: Cannot connect to Globalprotect

We had the same issue, when we upgraded to the 5.0.x client, had to rollback to 4.1.11. It did not impact all of our users but it was mostly Windows 10.

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