Early today the captive portal stopped working and UserID didn't get any user mappings. Users couldn't be able to login by SSO or captive portal. After some investigation, we restarted the l3-service and it come back working.
The l3svc_ngx_error.log show us this errors:
Error: pan_parse_bc_params(panos_addons/pan_l3svc_utils.c:2294): invalid request :
[error] 1761#0: *42602 open() "/var/appweb/htdocs/js/login/html5shiv.js" failed (2: No such file or directory), client: ::ffff
:10.166.5.189, server: , request: "GET /login/js/html5shiv.js HTTP/1.1", host: "captiveportal:6082", referrer: "https://captiveportal:6082/php/uid.php?vsys=1&rule=1&url=http://google%2f"
Someone has an idea what could be the reason for this?
Solved! Go to Solution.
It looks like the firewall for some reason couldn't find the JS file. If restarting the service caused things to start working again it would point to that being created with a task that the service runs when started. If it isn't a recurruing issue I wouldn't be too terribly worried about it.
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