Commit on our PA4050 Cluster running in Active-Passive mode on PANOS 4.0.4 is not working since today.
We get the following messages :
Could you please help us to diagnose and resolve this issue ?
Solved! Go to Solution.
See if you're mgmtsrv or devsrvr procesess are running high memory utilizaton.
>show system resources | match mgmt
>show system resources | match dev
You could restart the processes but I'd recommend calling into PAN Support as you're in a clustered deployment to make sure nothing goes awry.
Here comes the final feedback for this issue.
We solved the problem by restarting the whole management plane in order to restart pppoed process.
So we did a switchover, and then type "request restart software" on passive member. Back on it, commit was working like a charm.
However, this is a workaround, not a solution. Hope PA will soon find a definitive patch :smileyhappy:
Glad it worked out in the end. I would request an upgrade to PANOS 4.0.5. However, this would require a reboot so a maintenance window is recommended. If the issue resurfaces, I encourage you to call PAN Support so that we can assist with debugging the issue.
My device PA500 mode PANOS is 4.0.5 not working yesterday.
Following message error:
device: config commit phase 1 aborted
Management server failed to send phase 1 to client ikemgr
Management server failed to send phase 1 abort to client ikemgr
So open "network" tab and click IPSec tunnel
Following message error: error: op command for client ikemgr timed out
Please help !
1) Does "debug software restart management-server" solve your issue?
2) If not, does a complete reboot of the whole box solve your issue?
3) If not, does an upgrade (if possible) to latest 4.1.x (currently 4.1.4 if im not mistaken) solve your issue?
Regarding upgrade you need (I think) first upgrade to 4.1.0 and then upgrade to latest (4.1.4?).
I thought I kept you updated about this problem. It is solved for months now.
A "debug software restart management-server" command solved the issue.
We have also upgraded our software version to 4.0.8 few weeks after to prevent any new occurrence.
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