Debug steps for multiple users dropped from Global protect VPN at same time

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L2 Linker

Debug steps for multiple users dropped from Global protect VPN at same time

We had a bunch of users loose connectivity from VPN at the same time. But our BGP connections and all network connections were fine. What steps can  be taken after-the-fact to verifify if the PAN 5060 in fact caused the issue?

L7 Applicator

Re: Debug steps for multiple users dropped from Global protect VPN at same time

Network > GlobalProtect > Gateways > Remote Users will reveal public IP of different users.

Monitor > Traffic will show if any attempts to tcp 443 or udp 4501 from those IPs. Also check Monitor > Session for active sessions.

Monitor > System will show connection attempts and login success/failures.

Let us know your findings to go further with next steps.

Enterprise Architect @ Cloud Carib www.cloudcarib.com
ACE (3.0, 5.0, 6.0, 7.0), PCNSE (6, 7), PCNSI
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