Downloads stuck at 0%

L3 Networker

Downloads stuck at 0%

Hi All,


Firewall is connecting to update server. it retrieves all the recent PAN-OS versions and all dynamic updates(app ver). 


But when i start to download the software/dynamic updates, its connecting to update server and exchanging some packets but download stuck at 0%


device is registered, restarted managment plane, cleared job id, still stucks at 0% download. no license issue(they have only support license) tried both and 

source-isp interface ip to all traffics are allowed.

Please suggest

L4 Transporter

Re: Downloads stuck at 0%

@Javith ,



1. Could you take a pcap on the MGMT/Data interface (depending on service route setup) to check what transaction is going between the PA FW and the update server ? and which side seems to terminate the session ?

2. You may also run the following command to check ms.log and devsrvr.log while you attempt to download the panOS version :


> tail follow yes mp-log ms.log

> tail follow yes mp-log devsrv.log




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