Dynamic URL database updates failing.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Dynamic URL database updates failing.

L4 Transporter

Folks.

I haven't been able to connect to the URL database update server for nigh on two days now - all other updates are working fine.

Does anyone know if there's an issue, or is anyone else experiencing a similar issue?

Cheers

2 REPLIES 2

L4 Transporter

If it's still failing you may want to call support or open a case via the web on this one.  Here's a couple of CLI commands that may help you diagnose:

First, initiate the url database download:

> request url-filtering upgrade brightcloud

Now check the download log:

> tail follow yes mp-log pan_bc_download.log

If it helps you, I checked from one of our boxes in Europe and it's having trouble also.  That box does resolve to a different IP than we do here in the US, so not sure if it's something localized or not.  I don't have a lot of time to open a case with support on this right now, but it does warrant further investigation.

Hope this helps!

spolo wrote:

If it's still failing you may want to call support or open a case via the web on this one.  Here's a couple of CLI commands that may help you diagnose:

First, initiate the url database download:

> request url-filtering upgrade brightcloud

Now check the download log:

> tail follow yes mp-log pan_bc_download.log

If it helps you, I checked from one of our boxes in Europe and it's having trouble also.  That box does resolve to a different IP than we do here in the US, so not sure if it's something localized or not.  I don't have a lot of time to open a case with support on this right now, but it does warrant further investigation.

Hope this helps!

Seems to have come good this morning - maybe Brightcloud were having an issue.

Thanks anyway

  • 3003 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!