Dynamic Update Failing

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L4 Transporter

Dynamic Update Failing

With in Pano and direct on 3 PAN devices - I am receiving the below error when attempting to download yesterday's threat update.  I am going to try a manual upload.  This is the first time this has event has occured.  Are there any issues with downloading content from corporate since the release? Thank you.

  • Failed to download. Please try again later.
  • Failed to download file

Cheers,

Mike

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L4 Transporter

Re: Dynamic Update Failing

Finding same "failed to download" message when trying to download from the dynamic update portion of website as well.  I apologize if there has been an alert on this already - but have found no indication on this in my searches.

Thanks!

Mike

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L4 Transporter

Re: Dynamic Update Failing

Thanks for the heads up. It looks like there might be an issue with last nights content posting. I don't see the same error, but the size for the update shows as 0 MB which isn't correct. We will look into it.

Mike

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L4 Transporter

Re: Dynamic Update Failing

Thanks Mike! Yes - did not notice that at first.  It shows as 0 MB in the dashboard for me as well.

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L5 Sessionator

Re: Dynamic Update Failing

The problem with content 170-539 has been resolved. If you still see 0MB, click on the Check Now button and then go ahead and do the download.

Nancy Rice

Technical Support

Palo Alto Networks

1-866-898-9087

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L4 Transporter

Re: Dynamic Update Failing

Thank you very much for the quick investigation.  The updates are now successfully downloading and installing.  Thanks!

Mike

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