Error Message in PANGPA logs

L3 Networker

Error Message in PANGPA logs



We are using 4.1.0-98.


The clients at fault work fine through a tethered mobile, however when connecting to their home WiFi the connection is successful but nothing will work through the VPN.


Below is a log snippet. What exactly is going on here?


<error>Gateway Default: Checking network availability and restoring VPN connection when network is available.</error>
(T11392) 01/24/19 11:34:10:266 Debug( 326): ### Download parameters ###: m_dwLatestDownlaod=1548192825, m_bDownloadStarted=0, bCheckTunnelOK=1, m_bOnDemandRead=0, bUsingCachedPortal=0, lastfaileddownload=0, m_nUpgradeMethod=1
(T11392) 01/24/19 11:34:10:266 Debug( 167): username field is not empty. not override the username.
(T11392) 01/24/19 11:34:10:266 Debug( 266): message type from the service = s
<?xml version="1.0" encoding="UTF-8"?>

L7 Applicator

Re: Error Message in PANGPA logs

Hi @FarzanaMustafa


With just this it is almost impossible to say where the problem could be. But before you do any further troubleshooting: update to 4.1.8 or even 4.1.9. There were quite a few bugs resolved since 4.1.0...

L3 Networker

Re: Error Message in PANGPA logs

Thanks @vsys_remo


GP version was not an issue. Client fixed the issue by following the solution below.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!