False Positive (virus/win32.wgeneric.vnujo)

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L1 Bithead

False Positive (virus/win32.wgeneric.vnujo)

Dear Support,

 

Our customers have been reporting that palo alto is identifying our software as malware.

 

application ms-ds-smbv3
virus/win32.wgeneric.vnujo
ID 219797367

 

How can we proceed to whitelist our software permanently?

 

Thank you

Community Team Member

Re: False Positive (virus/win32.wgeneric.vnujo)

Hi @prsi0203 ,

 

You'll need to reach out to support:

How to Submit an Anti-Virus False Positive

 

Cheers !

-Kiwi.

L4 Transporter

Re: False Positive (virus/win32.wgeneric.vnujo)

Have you considered this isn't a false positive and PAN is actually protecting you from yourself?  Also, are you running file blocking in anyway?  This appears to be related to SMB and I'm guessing is somehow associated to mounted remote directories?

L1 Bithead

Re: False Positive (virus/win32.wgeneric.vnujo)

How can i have access to the support? We do not have a palo alto product, our customers do.

L1 Bithead

Re: False Positive (virus/win32.wgeneric.vnujo)

It is a false positive. Thats the way our software works, it is executed from an shared folder to simplify the use to our customers.

I was wondering if there a way to work closer with palo alto to whitelist our softwares based on the application certificate or anything else permanently instead of submitting everytime it may triggers a false positive with a new/updated version.

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