Our customers have been reporting that palo alto is identifying our software as malware.
How can we proceed to whitelist our software permanently?
Have you considered this isn't a false positive and PAN is actually protecting you from yourself? Also, are you running file blocking in anyway? This appears to be related to SMB and I'm guessing is somehow associated to mounted remote directories?
It is a false positive. Thats the way our software works, it is executed from an shared folder to simplify the use to our customers.
I was wondering if there a way to work closer with palo alto to whitelist our softwares based on the application certificate or anything else permanently instead of submitting everytime it may triggers a false positive with a new/updated version.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!
The Live Community thanks you for your participation!