False positive threat

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L3 Networker

False positive threat

Hello,

 

PA-3020 is falsely identifying some adobe-creative-cloud-base traffic as being a threat.  I can't add an exception for this as the log view does not contain a threat ID as it normally would for a threat.  All of my dynamic updates are up to date.

The URL filtering profile is set to ‘alert’ for computer-and-internet-info (I have most of the categories set to ‘alert’). 

The rule is set to ‘application default’ for the ports. 

How to resolve this issue?

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L6 Presenter

Re: False positive threat

If you can get a PCAP of the traffic.  Open a ticket with support.  They'll review the PCAP and get the signature updated to not alert on this false positive.

L4 Transporter

Re: False positive threat

I have not ever seen an application signature being false postive for a threat.

Now, it could be information inside the flow, using the app signature, but definitely not the app signature itself.

 

As for the URL category set to alert, then I would want to see a screen capture of the security profile group (if any) for your rule.

I am thinking you may have  multiple URL filtering profiles and one of them is set to block.

 

But we would need see screen captures to show us this info.

 

L3 Networker

Re: False positive threat

Thank you all for the response.

 

We had file blocking in place...disabled the file blocking and this has resolved the issue.

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