Global Protect - Nowhere to enter credentials

L0 Member

Global Protect - Nowhere to enter credentials



I'm very new to this so if this is the wrong place please move it or let me know so I can repost in the correct place.


I use Global Protect to connect to my University account through a VPN. However it updated overnight and is now version 4.0.4-9. Before it updated I had the option to enter the Portal, Username and Password. Now i only have the option to enter the Portal. When clicking connect it just gets stuck connecting and never changes or updates. I can't find any more information in the Panel.


Please can someone help me out?


Thank you.

L6 Presenter

Re: Global Protect - Nowhere to enter credentials

yes this did change in V4.

when you connect for the first time the portal config on the PA looks at the auth method and if a username and password is required then it should throw up a login prompt in a seperate window.


do you have the same issue if you dont open the client and just right click on globe is sys tray and select connect.

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