Global Protect User cant login to the portal

L2 Linker

Global Protect User cant login to the portal

User can login to GlobalProtect Portal normally. However, clicking a link to download the GlobalProtect client fails with the following error: "Could not find file".


Note: Global Protect agent has already installed and activated on peers

L5 Sessionator

Re: Global Protect User cant login to the portal

Hey @pkathiria


This error shows when no GlobalProtect Client is activated on the firewall, meaning the firewall doesn't have it in its filesystem to serve as a download for users.


Navigate to Device -> GlobalProtect Client and verify you have at least one version that is both downloaded and activated. For your reference, the current recommended GlobalProtect Agent version is 4.1.10 / 5.0




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