GlobalProtect 5.0.2 Issues?

L3 Networker

GlobalProtect 5.0.2 Issues?

Anyone experiencing any issues with GP 5.0.2?  


I started an upgrade this week. So far so good, but a few users experienced an odd issue during the upgrade.  You'd click download, then when you click install, their screen went completely black.  The upgrade completes successfully if you want it out but have to restart the explorer.exe process to get your desktop icons back

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Community Team Member

Re: GlobalProtect 5.0.2 Issues?

Hi @MikeC ,


Did you see the same behaviour in 5.0.1 ?

I'd recommend reaching out to support to have this behaviour investigated.


GP 5.0.2 is relatively new and not considered a preferred release yet.




L7 Applicator

Re: GlobalProtect 5.0.2 Issues?


Haven't had anyone report that issue in the environments I have running 5.0.2, but I also don't have a huge amount of Windows users in those environments. Is there anything shared across these devices, like machine make/model and OS build? 

L3 Networker

Re: GlobalProtect 5.0.2 Issues?

@kiwi I know but I went with 5.0.2 because of others informed me that a lot of bugs from 5.0.1 would be resolved in 5.0.2


@BPry So far it was only 2 users, one was windows 10 and the others windows 7.  Both dell but different models.  I have had many people successfully upgrade already.


5.0.2 has been working great for me so far

L7 Applicator

Re: GlobalProtect 5.0.2 Issues?


What I can tell from my experience and from quite a few hours of testing with 5.0.0 and 5.0.1: Don't use these versions! Upgrade to 5.0.2 as fast as possible! (a little bit more I wrote here:


@MikeC In our environment 5.0.2 also works great - maybe the best version ever. These problems seem to be happening only on these 2 computers and as long as you cannot reproduce the issue or have detailed logs which show the reason is GP I would not open a case, because there will probably no result. On the topic of the upper link I try to consolidate the informations about 5.0.2.

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