GlobalProtect Install issues

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L1 Bithead

GlobalProtect Install issues

having a bit of a weird issue.  I believe it may be related to some of my security setting in GPO, but I can't tell what. 

 

When users download one of the 4.1 releases of the GlobalProtect clients, the install will go through the first screen or two, ask for elevated privlidges, then say it can't install  (A program run as part of the setup did not finish as expected).  When I run the .msi file manually, I see the below errors

 

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _25D2001F_3ECC_48AA_8BCF_71B1437DE139, location: C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPS.exe, command: -preinstall
MSI (s) (3C:EC) [13:08:30:148]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (3C:EC) [13:08:30:148]: Product: GlobalProtect -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _25D2001F_3ECC_48AA_8BCF_71B1437DE139, location: C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPS.exe, command: -preinstall

Action ended 13:08:30: InstallExecute. Return value 3.

 

The weird thing, is that it isn't happening on all of my machines.  Also it doesn't appear to happen with the 4.08 client.  Also, we were able to upgrade the 4.0.8 client to 4.1.4 when we couldn't install 4.1.4 by itself.

 

Anyone have any ideas?

L1 Bithead

Re: GlobalProtect Install issues

I believe I have found the issue and a workaround, but it's something that PaloAlto needs to have their developers address.  It looks like the installer does not check to see if Visual C++ 2013 redistributable dll's are installed.  So on a clean machine install, the 4.1 branch will error out during install.  but if I install the C++ packages, the install works fine.  I'm guessing that in the 4.0 branch the dll was included in the install, but it might have been dropped for the 4.1.  They either need to reinclude the dll's or prompt the user to download and install the redistributable package.

 

Anyone know how to raise an issue with a developer?  The support phoneline isn't much help.

L7 Applicator

Re: GlobalProtect Install issues

@adamtucker,

Officially:

You raise it with your SE so that they can pass it along. 

 

Questionable:

You tag @reaper@kiwi, and @jdelio and hope they can pass it along. 

 

Unfortunately the only person that I know that works directly with GlobalProtect is Elie, and that's a few levels above where this needs to go. If you don't get a response from your SE or if the Community team members can't help let me know and I'll make sure it at least gets to someone on the GlobalProtect product team. 

L1 Bithead

Re: GlobalProtect Install issues

My integration engineer said he has a few contacts and should be raising it with them using my (still open) case.  If that doesn't gt anywhere, I'll get with my SE.  At least it should be easially reproducable and easy to fix.

Community Manager

Re: GlobalProtect Install issues

Hi @BPry

Unfortunately this is not something we can simply pass along, it requires a support case to be open so it can be filed as something that needs to be reviewed by engineering and determined if it's a bug etc

Gone are the days of simply walking up to a friendly engineer and having them fix the code at gunpoint ;)

Help the community: Like helpful comments and mark solutions
Reaper out
L1 Bithead

Re: GlobalProtect Install issues

Well hopefully the case I have open will find its way across someone's desk.
L7 Applicator

Re: GlobalProtect Install issues

@reaper,

It's always a pain when companies get bigger and actually start developing and following protocols. It's always better when you could get friendly with an engineer and simply let them know it's an issue and get it fixed quickly. 

 

L2 Linker

Re: GlobalProtect Install issues

Installing the Visual C++ redistributable package allowed me to install GP on a Windows 10 PC.

 

Hopefully PAN fix this issue.

 

Jason

L0 Member

Re: GlobalProtect Install issues

This also solved my problems.
Highlighted

Re: GlobalProtect Install issues

It worked! Thanks a lot

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